Homeownership Officer

Are you an experienced homeownership or leasehold professional looking for an exciting new role within an organisation committed to improving lives? Are you passionate about supporting customers? If so, our Homeownership Officer role could be the perfect job for you…

Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Home Ownership team are critical to ensuring home ownership occupancies are managed in line with various leases and transfers.

As a Homeownership Officer at Longhurst Group, you will be an integral member of the Home Ownership Services Team providing high quality service to the Group’s homeowners and will be responsible for income collection and general day to day management of homeownership stock including shared ownership. Further key responsibilities are listed below:

• Investigate and respond to disputes arising from service charges or other lease issues, including the preparation of cases for court, mediation and tribunals, attending and giving evidence where necessary.
• Interpreting long leases, head leases, transfer documents and management agreements providing advice and assistance to departments within the Group.
• To maximise the rent and service charge income from homeowners for the group in accordance with policies and procedures.
• To deal in a polite, professional and efficient manner with all telephone enquiries relating to the management of home ownership properties and to liaise with contractors, scheme managers and service providers, as required.

In order to be successful in application for our Homeownership Officer role, you will need previous experience of managing homeowners in line with their agreements including knowledge of court processes and enforcement action, alongside an understanding of landlord and tenant law best practice.        

Our Homeownership Officer role operates in a hybrid capacity, contracted to 36.25 hours per week. To us, this means a minimum of 1 day p/week spent in either our Rushden or Peterborough offices for collaboration with colleagues across the Group, with the remainder of the week working from home (subject to business needs - we are open to discussion around how this is built into working weeks). A large portion of our Home Ownership team also work in a hybrid nature, meeting in the Peterborough or Rushden office on a weekly basis.

This is a hugely exciting time to join Longhurst Group – not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Homeownership Officer opportunity will help to continue to provide an excellent service to our homeowners. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.

What you receive from us

• A competitive 28-day annual leave entitlement plus bank holidays
• Car Allowance = £2,600 per annum (non-contractual, annually reviewed)
• Pension Scheme with contributions matched by us up to 8.5%
• Life Cover of three times your annual salary (as part of pension scheme membership)
• Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
• Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
• Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
• Free Eye Tests
• Free flu vaccinations
• Investment in your personal development through our extensive learning and development opportunities.
• Professional subscription for membership fees relating to your role, paid for by us
• Family friendly, carers leave plus other paid leave
• Long Service Awards
• Carers Networking Group and resources to support Unpaid Carers
  
   

This role currently attracts a non-contractual car allowance according to our Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you.
 

How to apply

Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.

Vetting Requirements

The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.

Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

Equal Opportunities

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.