This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Do you want to join a growing Customer Service Team?
Due to new growth in our Customer Service team based in Boston, we are now interested in meeting with individuals who really put the customer at the heart of everything they do with a desire to be part of a new and vibrant department.
We are currently recruiting for a Customer Service Advisor working 22.5 hours per week across 5 days, and are situated close to both the A16 and A52 making us easily commutable from many surrounding locations. Our Boston office provides a modern, vibrant, open plan working environment with excellent amenities, shops close by and free parking on site. The role is fully office based.
The goal for the Customer Services team is delivering excellent support to those that contact us each day. We are made up of diverse individuals who all bring different skill sets coming together to deliver a heartfelt service to those we work with.
What will you be doing?
Here at Longhurst Group we want to deliver excellent Housing Services that foster positive communities, enabling us to offer great homes, provide great services and improve lives.
As a Customer Service Advisor you will be integral in showcasing how Longhurst Group really lives its values. As a touch point for our customer, you will directly help to improve lives through:
About you
To be successful in this role you’ll have a passion for delivering excellent customer service, an ability to problem solve and enjoy building rapport. You may have worked in a call centre or similar background previously working directly with customers and supporting / resolving their queries. We also welcome applicants who can demonstrate transferrable skill sets.
You’ll be comfortable in working at pace and enjoy the buzz of being part of a team environment who want to succeed together. Good organisational skills will be required and as an organisation currently going through significant growth and change at this time, you’ll need to be comfortable with embedding new ways of working.
When we review your application, we are looking for examples of how you have supported customers, resolved queries, embedded new ways of working and how you delivered a heartfelt service.
What you receive from us
How to apply
Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Vetting Requirements
The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.
Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.
Equal Opportunities
As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.
We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.
Our company
Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 24,000 homes and a wide range of care and support services.
With a team of 1,300 colleagues guided by our shared values, our vision is to improve the lives of our customers and our colleagues and to enhance the communities we serve. We do this by focusing on two clear themes of work: Health and wellbeing and economic resilience. To see how we’ll achieve this through our Improving Lives strategy, please watch the video below.
Our values
In it together
We stand together as one team to make a difference to peoples lives
Heartfelt service
Everything we do shows we care deeply about our customers and colleagues
Own it
We do what we say we do to the best of our ability with pride and passion
Pushing the boundaries
We strive for excellence constantly looking for fresh ways of doing things
Fun and fair
We work hard, enjoy it and treat everybody equally with respect and honesty
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